Privacy Policy & Terms of Service

1. Who We Are

Polaris AutoGlass ("we," "us," or "our") is an auto glass repair and replacement company located at 1010 N College Ave, Fort Collins, CO 80524. We can be reached at (970) 792-3548 or contact@polarisautoglass.com.

2. Information We Collect

When you submit a quote request, booking form, or contact us, we may collect:

• Name, phone number, and email address
• Vehicle information (year, make, model, VIN)
• Service details and description of damage
• Insurance status and contact preferences
• Appointment date and time preferences

We also automatically collect basic analytics data such as page views, referral source, device type, and approximate location through Vercel Analytics and Google Ads. This data is aggregated and does not personally identify you.

3. How We Use Your Information

Transactional Communications

When you submit a form on our website, we will send you a confirmation email acknowledging your request. We will also contact you by phone or email to confirm appointments, provide quotes, and coordinate service. These communications are a necessary part of fulfilling your service request and do not require separate opt-in.

Marketing Communications

If you opt in to receive promotional updates, we may send you occasional emails about special offers, seasonal promotions, or service reminders. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We will never send marketing communications unless you have explicitly opted in.

Business Operations

We use your information to schedule appointments, order correct parts for your vehicle, process insurance claims on your behalf (when applicable), and improve our services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers — Email delivery (Resend), hosting (Vercel), and calendar scheduling (Microsoft Outlook) used solely to operate our service.
• Insurance companies — Only when you authorize us to file a claim on your behalf.
• Analytics tools — Google Ads and Vercel Analytics collect aggregated, non-personally-identifiable data to help us measure advertising effectiveness and website usage.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, typically up to 3 years after your most recent service or interaction with us. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS), rate limiting on form submissions, input validation, and access controls. However, no method of internet transmission is 100% secure.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

To exercise any of these rights, contact us at contact@polarisautoglass.com or (970) 792-3548.

8. Cookies & Tracking

Our website uses Google Ads conversion tracking to measure the effectiveness of our advertising. This may place cookies on your device. Vercel Analytics collects privacy-friendly, aggregated analytics without using cookies. You can manage cookie preferences through your browser settings.

9. Terms of Service

Service Requests

Submitting a booking or quote request through our website does not guarantee service availability or pricing. All appointments are subject to confirmation. Quoted prices are estimates and may change based on in-person inspection of the vehicle.

Automated Communications

By submitting a form on our website, you consent to receive transactional emails and/or phone communications related to your service request, including booking confirmations, quote responses, appointment reminders, and service follow-ups. You may opt out of non-essential messages at any time.

SMS / Text Message Program

If you opt in to our SMS program, you agree to receive text messages related to your appointment or service request from Polaris AutoGlass. Message frequency may vary. Message and data rates may apply.

To stop receiving text messages, reply STOP at any time. After opting out, you will receive one final confirmation message and no further texts will be sent. To re-enroll, text START or submit a new form with SMS opt-in selected. For help, reply HELP or contact us at (970) 792-3548.

Carriers are not liable for delayed or undelivered messages. For full details, see our SMS Terms of Service.

Limitation of Liability

Polaris AutoGlass provides this website and its content on an "as is" basis. We make no warranties regarding the accuracy or completeness of information on this site. We are not liable for any damages arising from the use of this website.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or your personal data, contact us at:

• Polaris AutoGlass
• 1010 N College Ave, Fort Collins, CO 80524
• Phone: (970) 792-3548
• Email: contact@polarisautoglass.com